Privacy policy

The justicity.com or justicity.ca website is published by La solution Justicity Inc. We collect, use, and disclose personal information for the purpose of providing online mediation and arbitration services.

By providing us with personal information, through our website, forms, by email, in person, or over the phone, you consent to its processing in accordance with this Privacy Policy.

  1. Collected Data

When you visit our site or use our services, we may collect and process various types of personal information, including:

  • Your Identity: Name, first names, date and place of birth, family ties, photos, videos
  • Your Contact Information: Address, email address, telephone number
  • Your Biography: Education and degrees, employment, professional experience, criminal record/background
  • Your Financial Information: Bank account or payment details
  • Special Personal Information: Including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sexual orientation, etc.
  • Data Contained in Submitted Documents: Driver’s license, passport, utility bill, property title, proof of source of funds, etc.
  • Minor Children: Regarding children under the age of 14, personal information can only be collected with the express consent of the holder of parental authority or guardian.
  • Third Parties: If you submit personal information regarding third parties to us, you must ensure that you have obtained their prior consent.
  • Usage Data: We collect and store data regarding how you access and use our site, such as filling out a form. You may wish to complete a form at a later time. Usage data may be collected using connection cookies or similar technologies.
  • Location Information: We collect the IP address you use to connect to the Service and – if you choose to share it – location information from a mobile device, as well as an indication of the user’s region of origin and country.
  • Device Information: We collect information about the number and type of devices you use to connect to the Service, as well as the operating systems of those devices (e.g., iOS, Android, Windows).
  • Marketing & Advertising: You may give your prior consent to receive our newsletters regarding new products, Services, and promotions.
  1. Purpose of Collection

We use your information strictly to provide you with the Service for which you engaged us, and to maintain and improve it.

By using our services, you authorize us to perform certain actions with your data, for example, you authorize us to back it up, transmit it over a network, index it to allow you to search for it later, display it on your various devices, etc. Some of these operations may require us to send your data to our regular business partners (such as our network operator) to whom we have entrusted the execution of a portion of the services. We always ensure that our contracts with these partners protect your property rights.

We also collect your data to resolve issues and provide customer support; protect the Service for all our users; contact you; and administer user accounts.

We use your information strictly for the purpose of providing you with the Service for which you subscribed to one of our offers;

To resolve issues and provide customer support, our Customer Support team may need to access your information, such as your account email address and information about the Service you use, subject to the protections described above;

For subscription and sending of topical information, news, and events;

For processing requests for contact, mediation, or arbitration;

For managing job applications;

For identifying the user and third parties related to their file and verifying identities;

To comply with regulatory and insurance requirements.

  1. Information Sharing

We share your information with websites in the execution of our services for which you engaged us, including selected or appointed mediators and arbitrators.

We share your information with our Service Providers who process data on our behalf, specifically credit card processing services, customer management or hosting systems, as well as artificial intelligence services.

These Service Providers assist us, in particular, to:

  • Operate, develop, and improve Service features
  • Process your payment transactions
  • Host your data
  • Communicate with you, as set out in this policy

We require these providers to comply with strict data protection criteria, in accordance with the standards of our Privacy Policy, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Law 25 (Act respecting the protection of personal information in the private sector), applicable provincial regulations, the European General Data Protection Regulation (“GDPR”), where applicable, as well as recognized transfer frameworks such as the Data Privacy Framework in effect for U.S. providers.

  1. Data Protection

We take necessary precautions to protect your data against accidental loss and theft. Everything you place in a user account is stored in our secure data center. All communications between users and servers (and between our various data centers) are encrypted. We provide industry-leading security technologies to all our users and continuously invest in improving data protection.

However, there is currently no foolproof method of protection. Therefore, we cannot guarantee the security of the information you transmit to us, and you do so at your own risk. We cannot guarantee that such information will not be accessed, downloaded, disclosed, altered, or destroyed as a result of a breach of our safeguards.

  1. Access to Data

For any questions or to exercise your rights, please contact our Person Responsible for the Protection of Personal Information: Ivan Kasic, at: contact@justicity.com or by mail at 211-7236 Waverly Street, Montreal.

To request access to, correction, transfer, updating, or deletion of your personal information, please note that we may ask you to prove that you are the account holder and/or verify your identity before processing your request. This request will be reviewed and granted if well-founded, not contrary to law or confidentiality, and technically feasible.

We retain your data for the period necessary to fulfill the Service for which it was collected, subject to legal document and data retention and archiving obligations.

You may delete your Content and stop using the Service at any time. If we deactivate your account due to a violation of the Terms of Use, you may contact us to request the deletion of your Content. We will evaluate these requests on a case-by-case basis, in accordance with our legal obligations.

Fees may be associated with and charged for such a request.

  1. Retention Period of Personal Information

We only retain personal information for as long as necessary for the purposes set out in this Privacy Policy to perform the requested service and to comply with our legal and regulatory obligations.

  1. Storage of Your Personal Information

The Personal Information we collect is stored in secure locations and on servers located in Canada. Personal Information may also be stored with our service providers located abroad. Prior to any transfer, we conduct a Privacy Impact Assessment (PIA) ensuring adequate protection.

  1. Use of Technology and Artificial Intelligence

To optimize the efficiency of our services, we may use technological tools, including artificial intelligence (AI) systems, to assist with research, analysis, or drafting. We commit to using exclusively secure platforms ensuring that submitted information remains strictly confidential, protected by professional secrecy, and not used for training public AI models. At all times, we maintain control over the file with independent professional judgment and systematically validate all work accomplished with the assistance of these tools.

  1. Use of Connection Cookies

Cookies are small data files that a website you visit can save on your hard drive. They usually include an anonymous unique identifier. A cookie cannot retrieve any other data from your hard drive or transmit viruses. We use connection cookies and similar technologies to facilitate functions, such as user authentication and remembering user preferences, to understand how users utilize our Service, and to manage and track the effectiveness of our marketing efforts. We may also include tracking pixels, which are small graphic images, in our emails and newsletters to determine whether messages have been opened and links clicked. In certain cases explained below, third parties also have the ability to place cookies. In this document, we describe the cookies and similar technologies that users may encounter on our Service. Please review this page regularly, as this information may be updated periodically.

Functional Cookies

Functional cookies are necessary to allow certain parts of the Service and its features to operate as intended. For example, we use cookies to recognize you and remember your information when you are logged into the Service. This allows us to maintain your settings and preferences, such as your language and the region from which you connect. These cookies can also help us provide the Services you requested, such as saving a form to finish later. These cookies do not track your browsing activity outside of VF Immigration websites. You can disable these functional cookies as indicated below. However, if you do so, certain features of the Service may no longer be available or function as intended.

Analytics Cookies

We use tracking cookies and similar technologies to better understand how you use our Website, mobile applications, desktop clients, and browser extensions. Information regarding your use of our Service helps us improve the Service experience and personalize our communications. On our Website, for example, these technologies indicate how you arrived at the Site, whether you have visited it before, the duration of your visit, and the pages you read. These tools also provide us with general information about your geolocation. The following analytics technologies are used:

  • Google Analytics: To learn more about Google Analytics and your privacy, visit the page “How Google uses information from sites or apps that use our services” at [google.com/policies/privacy/partners/](https://google.com/policies/privacy/partners/). If you no longer wish to be tracked by Google Analytics when using our Website, go to [http://tools.google.com/dlpage/gaoptout](http://tools.google.com/dlpage/gaoptout).

Finally, we may use marketing automation Services, such as MailChimp or Campaign Monitor. These Services may use cookies to provide us with information about how you interact with our Website and marketing emails. They allow us to refine our marketing efforts and offer you more relevant information.

Social Media Features

Our Website, and particularly our blog and video section, use social network features (“Social Features”) provided by companies and Services such as Facebook, X, YouTube, and LinkedIn to allow you to share information through these channels. Social Features are identified on our Website by the respective logos of these companies. These cookies are owned and controlled by third parties, and therefore those third parties, not VF Immigration, are responsible for their use. In this context, we cannot guarantee that we have listed all the cookies you might receive from third parties, given that they may modify their cookies at any time according to their evolving needs.

When you visit a page on the JUSTICITY Website that contains Social Features, your browser establishes a direct connection with the applicable social network’s servers. Social Features provide social networks with information regarding the pages you accessed on our site and, if you are logged into the social network, your visit may be linked to your account on that Service. For example, if you click the Facebook “Like” button, that information is transmitted directly from your browser to Facebook and stored by it. Even if you are not logged into a social network and have not clicked a Social Feature on our site, it is still possible for a Social Feature to transmit your IP address and cookie information to the social network operator. We will not transmit information regarding the content of your account to these social networks.

For more information on the purpose and scope of data processing by social networks, as well as your options for protecting your privacy, please review the privacy policy of the appropriate social network. For your convenience, below are links to the most common social features you will see on our site:

  1. Disabling Cookies

You can configure your browser to accept cookies or not, or to notify you when a cookie is used. However, if you configure your browser to refuse cookies, you may not be able to use our products or Services properly, or you may not be able to take full advantage of all website features.

In addition, the information linked in this document can help you disable specific cookies related to Website performance and marketing. If you do not wish to receive tracking pixels in the emails we send you, you will need to disable HTML images in your email client, but this action may prevent images from displaying correctly in other emails you receive. To learn more about how you can control cookie settings and advertising choices, you can consult the following resources:

  1. Consent

By using our services and providing us with Personal Information, you consent to its collection, use, and disclosure in accordance with the terms of this Policy.

  1. Amendments

We reserve the right to amend this Policy. In the event of a material change, a notice will be published on our website or sent to you by email 30 days before it takes effect.

Updated version: August 17, 2026

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